Buy FRANKLi Life Insurance today

Open Monday to Friday, 9:00am to 8:00pm, and Saturday from 9:00am to 6:00pm, excluding Bank Holidays.

Call us on 0800 542 7990 or request a call and we'll get back to you ASAP.

You can also email us here:

Our UK specialists are dedicated to providing an excellent, friendly service and are ready to help you today.

Customer service

Open Monday to Friday 9:00am to 7:00pm, excluding Bank Holidays .

Call us on 0800 542 7981 or you can get in touch with us in writing at FRANKLi Insurance, PO Box 6063, Windsor, SL4 9GL

For any other queries, please email 

You can read our Flexible Trust Form here and our Guide to Trusts here.

How to make a claim

Making a claim with FRANKLi is easy. Simply email and we'll send you a form to be completed, signed and returned with supporting documentation. 

As soon as the claim is accepted, we will pay the benefit to the person who is legally entitled to it and refund any premiums paid between the date of terminal illness diagnosis (or death) and the date the claim is paid.

Want to make a complaint?

Open Monday to Friday 9:00am to 7:00pm, excluding Bank Holidays

We hope that you never have reason to complain, but if you do, we will do our best to work with you to resolve it.

Please phone or write to us:

Phone: 0800 542 7981

In writing: FRANKLi Insurance, PO Box 6063, Windsor, SL4 9GL


Please supply your policy number so that we can deal with your enquiry promptly.

Receipt of your complaint will be acknowledged within five working days in all cases. However, where additional specific information is requested by us from a third party, a full answer to your complaint will follow as soon as possible after the acknowledgment letter.

In the unlikely event that your complaint is not resolved to your satisfaction, you may refer to the Financial Ombudsman Service (FOS):

Phone: 0800 023 4567 or 0300 123 9123

In writing: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR


Making a complaint will not affect your legal rights.