We regret to inform you that we are no longer accepting new customers.

If you’re looking for cover, Smart Insurance offers Family Life Insurance that could help your family to manage major household debts like the mortgage and car repayments, or simply help with daily living expenses if the worst were to happen. Please call them on 0800 977 6057 for your free quote, or visit their website www.smartinsurance.co.uk 

Please note: If you’re an existing customer, your FRANKLi policy remains unaffected. Please call FRANKLi customer service on 0800 542 7981 if you have any questions. 

Buy FRANKLi Life Insurance today

Open Monday to Friday, 8am to 9pm, Saturday from 9am to 6pm, and Sunday from 9am to 5pm, excluding Bank Holidays.

Call us on 0800 542 7990 or request a call and we'll get back to you ASAP.

You can also email us here: enquiries@frankli.com

Our UK specialists are dedicated to providing an excellent, friendly service and are ready to help you today.

Customer service

Open Monday to Friday 9am to 7pm, excluding Bank Holidays.

Call us on 0800 542 7981 or you can get in touch with us in writing at FRANKLi Insurance, PO Box 6063, Windsor, SL4 9GL

For any other queries, please email service@frankli.com 

You can read our Flexible Trust Form here and our Guide to Trusts here.

How to make a claim

Making a claim with FRANKLi is easy. Simply email claims@frankli.com and we'll send you a form to be completed, signed and returned with supporting documentation. 

As soon as the claim is accepted, we will pay the benefit to the person who is legally entitled to it and refund any premiums paid between the date of terminal illness diagnosis (or death) and the date the claim is paid.

Want to make a complaint?

Open Monday to Friday 9am to 7pm, excluding Bank Holidays.

We hope that you never have reason to complain, but if you do, we will do our best to work with you to resolve it.

Please phone or write to us:

Phone: 0800 542 7981

In writing: FRANKLi Insurance, PO Box 6063, Windsor, SL4 9GL

Email: complaints@frankli.com 

Please supply your policy number so that we can deal with your enquiry promptly.

Receipt of your complaint will be acknowledged within five working days in all cases. However, where additional specific information is requested by us from a third party, a full answer to your complaint will follow as soon as possible after the acknowledgment letter.

In the unlikely event that your complaint is not resolved to your satisfaction, you may refer to the Financial Ombudsman Service (FOS):

Phone: 0800 023 4567 or 0300 123 9123

In writing: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Website: www.financial-ombudsman.org.uk

Making a complaint will not affect your legal rights.